New Client Information and FAQ's
Welcome to My Psych Clinic and we hope you find all the information you need to explore becoming a new client with us.
Tour our practice
What should I expect when becoming a new client?
Step one
Have a browse of our website to determine whether our approach is the right fit for you. We have information about the different therapy and assessment options as well as information on our clinical outcomes, fees and cancellation policy. If you have any questions that cannot be answered on our website, you can chat with our reception team using our live chat function on the bottom left of the screen.
Step two
Ready to proceed? The next step is to give our friendly admin team a call on (07) 3349 5511 or send an email if you don't like talking on the phone.
It's important as a new client to chat with our receptionists first so we understand why you want to be seen and match you with a psychologist that works with your presenting concerns. They may be able to offer you some options over the phone or they may schedule a call with a triage psychologist to talk further with you.
If you prefer to speak with a psychologist about who would be a suitable fit, feel free to contact our admin team and request a triage call.
Step three
Our admin team will give you some options for a psychologist that may work for you and some appointment times that are available. You can read all about our psychologists here. Once you agree on a psychologist and a date for your first appointment, our admin team will take a $50 deposit to secure your appointment. This will be taken off the cost of your first appointment.
It's best to schedule three or four appointments so that you do not miss out as our psychologists fill up quickly and you may not be able to secure your preferred time. You won't need to provide a deposit for each session, just the first one.
You will be emailed a new client consent form, which gives detailed information about our service and your privacy when seeing one of our psychologists. We need you to complete this prior to the appointment to ensure you have an informed understanding of the service. You are very welcome to speak to reception or your psychologist if you have any questions or concerns about consent and confidentiality.
Step four
As you approach your first appointment, our admin team will send through some appointment reminders via text and email and also some information about how to access our building and parking.
We will also send through a survey from NovoPsych called a DASS-10 (if you're aged over 14 years), you can read more about the DASS-10 and why we use it here.
Step five
After your first appointment, and if you are happy to proceed, your psychologist will recommend the frequency and duration of your sessions. You can book these in with reception when you leave, or, now that you are a client of ours you can register for online bookings and use our convenient portal to schedule appointments.
Frequently Asked Questions
1 / Do I need a referral?
You do not need a referral to see one of our psychologists, however, if you see your GP and receive a mental health care plan you may be eligible to receive a rebate from Medicare
2 / Do you accept Workcover, DVA, Victim's Assist or NDIS clients?
Yes, we accept payments from these providers however there may be a small out-of-pocket fee. For NDIS clients we accept self-managed and plan-managed clients where the client pays upfront and claims their re-imbursement.. We are not a registered NDIS provider. For Workcover, DVA and Victim's Assist, please let our admin team know if you are wanting to claim with them and they will give you more information about what we need to process this for you.
3 / Can I book my appointment online?
First time clients need to book in person so we can get all the right information about your presenting concerns. After your first appointment, you can register for online bookings and easily manage your appointments.
4 / Do you offer telehealth appointments?
Yes, we can provide phone or video call appointments for any appointment you have with one of our psychologists, except for assessment testing sessions. You can let us know at any stage via email, phone call, or responding to our SMS's that you would like to change your appointment to telehealth and we will send you a link to our online platform.