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New Client Information and FAQ's

Welcome to My Psych Clinic and we hope you find all the information you need to explore becoming a new client with us. 

Tour our practice

What should I expect when becoming a new client?

Step one

Have a browse of our website to determine whether our approach is the right fit for you. We have information about the different therapy and assessment  options as well as information on our clinical outcomes, fees and cancellation policy.  If you have any questions that cannot be answered on our website, you can chat with our reception team using our live chat function on the bottom right of the screen.

Step two

Ready to proceed? The next step is to give our friendly admin team a call on (07) 3349 5511, or send an email if you don't like talking on the phone.

 

It's important as a new client to chat with our receptionists first so we know what you are looking for and to match you with a psychologist who has the availability and expertise in the area you require. They may be able to offer you some options over the phone and schedule an appointment, or they may require further information from you and/or a phone call with a triage psychologist to determine if our practice is right for you.

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If you prefer to speak with a psychologist about who would be a suitable fit, feel free to contact our admin team and request a triage call.

Step three

You can read all about our psychologists here. Once an initial appointment is confirmed and scheduled, our admin team will take a $50 deposit to secure your appointment. This will be taken off the cost of your first appointment.

 

It's best to schedule three or four appointments so that you do not miss out as our psychologists fill up quickly and you may not be able to secure your preferred time. You won't need to provide a deposit for each session, just the first one. 

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You will be emailed a new client consent form, which gives detailed information about our service and your privacy when seeing one of our psychologists. We need you to complete this prior to the appointment to ensure you have an informed understanding of the service. You are very welcome to speak to reception or your psychologist if you have any questions or concerns about consent and confidentiality.

Step four

As you approach your first appointment, we will send appointment reminders via text and email and information about how to access our building and parking. 

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We will also send through a survey from NovoPsych called a DASS-10 (if you're aged over 14 years), you can read more about the DASS-10 and why we use it here

Step five

After your first appointment, if you and your psychologist decide to proceed, your psychologist will recommend the frequency and duration of your sessions. If you have not done so already, you can book or change these with reception before you leave, or, now that you are a client of My Psych Clinic you can register for online bookings and use our convenient portal to schedule appointments.

Frequently Asked Questions

1. Do I need a referral?

You do not need a referral to see one of our psychologists, however, if you see your GP and receive a mental health care plan you may be eligible to receive a rebate from Medicare. We are a privately billing clinic and do not bulk bill, even with a referral.

2.  Do you accept Workcover, DVA, Victim's Assist or NDIS clients?

Yes, we accept payments from these providers however there may be a small out-of-pocket fee. For NDIS clients we accept self-managed and plan-managed clients where the client pays upfront and claims their re-imbursement.. We are not a registered NDIS provider. For Workcover, DVA and Victim's Assist, please let our admin team know if you are wanting to claim with them and they will give you more information about what we need to process this for you.

3. Can I book my appointment online?

First time clients need to book in person so we can get all the right information about your presenting concerns. After your first appointment, you can register for online bookings and easily manage your appointments.

4. Do you offer telehealth appointments?

Yes, we can provide phone or video call appointments for any appointment you have with one of our psychologists, except for assessment testing sessions. 

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You can let us know at any stage via email, phone call, or responding to our SMS's that you would like to change your appointment to telehealth and we will send you a link to our online platform.


Not all treatments are suitable for telehealth format and you will need to attend in person where this is the case. Your psychologist will be able to guide you if this is the case for you.

©2024 by My Psych Clinic.

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