New Client Bookings and FAQ's
Welcome to My Psych Clinic. We’re glad you’re here.
This section has been designed to provide helpful information for those considering becoming a new client with us. Here, you’ll find details about what to expect when getting started.
We hope this information helps you feel informed as you consider the next steps.
March 2026 Update: The following therapists are accepting new referrals with low wait times. Please call 07 3349 5511 to book.
Eight Mile Plains: Anushri, Rebecca, Sarah Sowry, Kristy (assessment only), Matt, Alexis, Jackie, Kimberley, Marion
Toowong: Lachlan, Sarah Rotolone
I am interested in working with one of your therapists, how do I book?
Step one
Have a browse of our website to determine whether our approach is the right fit for you. We have information about the different therapy and assessment options as well as information on our fees and cancellation policy. If you have any questions that cannot be answered on our website, you can chat with our reception team using our live chat function on the bottom right of the screen.
Step two
Ready to proceed? The next step is to give our friendly admin team a call on (07) 3349 5511, or send an email if you don't like talking on the phone.
It's important as a new client to chat with our receptionists first so we know what you are looking for and to match you with a psychologist who has the availability and expertise in the area you require. They may be able to offer you some options over the phone and schedule an appointment, or they may require further information from you and/or a phone call with a client care psychologist to give us the best chance of placing you with the right psychologist.
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If you prefer to speak with a psychologist about who would be a suitable fit, feel free to contact our admin team and request a client care call.
Step three
You can read all about our psychologists here. Once an initial appointment is confirmed and scheduled, our admin team will take a $50 deposit to secure your appointment. This will be taken off the cost of your first appointment.
It's best to schedule three or four appointments so that you do not miss out as our psychologists fill up quickly and you may not be able to secure your preferred time. You won't need to provide a deposit for each session, just the first one.
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You will be emailed a new client consent form, which gives detailed information about our service and your privacy when seeing one of our psychologists. We need you to complete this prior to the appointment to ensure you have an informed understanding of the service. You are very welcome to speak to reception or your psychologist if you have any questions or concerns about consent and confidentiality.
Step four
As you approach your first appointment, we will send appointment reminders via text and email and information about how to access our building and parking.
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We will also send through a survey from NovoPsych called a DASS-10 or a CORE-10 (if you're aged over 14 years), you can read more about the DASS-10 and why we use it here.
Step five
After your first appointment, your psychologist will recommend the frequency and duration of your sessions. If you have not done so already, you can book or change these with reception before you leave, or, now that you are a client of My Psych Clinic you can register for online bookings and use our convenient portal to schedule appointments.