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Cancellation Policy

We require 48 hours' notice for appointment cancellations to offer the allocated time to others. Cancellation fees are as follows:

Less than 48 hours' notice: $70.50 fee
Less than 24 hours' notice: $141 fee
Less than two hours' notice or non-attendance: Full fee charged

We understand emergencies may arise; please contact us as soon as possible if you cannot attend your appointment.

The APS recommended cancellation fees are:

0-24 hours notice: Full fee
24-48 hours notice: 50% of fee
48 hours - 7 days notice: 25% of fee

A late cancellation affects three parties

1. The client's therapy progress,

2. Another client awaiting urgent consultation

3. The psychologist's preparation time.

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