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Cancellation Policy
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We require 48 hours' notice for appointment cancellations to offer the allocated time to others. Cancellation fees are as follows:
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Less than 48 hours' notice: $70.50 fee
Less than 24 hours' notice: $141 fee
Less than two hours' notice or non-attendance: Full fee charged
We understand emergencies may arise; please contact us as soon as possible if you cannot attend your appointment.
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The APS recommended cancellation fees are:
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0-24 hours notice: Full fee
24-48 hours notice: 50% of fee
48 hours - 7 days notice: 25% of fee
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A late cancellation affects three parties
1. The client's therapy progress,
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2. Another client awaiting urgent consultation
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3. The psychologist's preparation time.
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