Receptionist

Part-time / Full-Time | 30hrs per week | Toowong, QLD

Role Overview

Initially split between our Eight Mile Plains and Toowong clinics for comprehensive training, this role will transition to a permanent Full-Time or 0.8 FTE Receptionist position based at Toowong.

As the primary point of contact for our clients, you will create a warm, compassionate environment while balancing day-to-day administrative excellence with targeted marketing support to help drive practice growth.

Key Responsibilities

Greeting and assisting clients and visitors with warmth and professionalism
Assisting with the management of social media channels, creating engaging content, and coordinating promotional mailouts for both Toowong and Eight Mile Plains clinics
Managing incoming calls, taking and relaying messages, and directing enquiries appropriately
Manage daily client scheduling, billing, Medicare/private health claiming with accuracy and efficiency
Handling incoming and outgoing correspondence, scanning, faxing, and digital filing
Supporting external relationships with referrers and stakeholders using excellent communication skills
Preparing letters and documents, liaising with health professionals and client families
Upholding strict compliance with privacy, employment law, Medicare, WH&S, and clinical governance standards
Confidently handle and maintain sensitive and accurate client and clinic data with 100% attention to detail
Keeping the reception and common areas clean and inviting, including light cleaning and caring for office plants
Contributing to our supportive workplace culture, participating in team meetings and events

About You

We are looking for an experienced medical/allied health Receptionist who is eager to step into a role and grow with our business.

Prior experience in an administrative or receptionist role within a healthcare, allied health, or psychology setting is essential
You are empathetic, calm under pressure, and have a natural ability to build rapport
Demonstrated ability to prioritise tasks and have an eye for detail
You’re proactive, adaptable, and love working autonomously
Hands-on experience managing social media platforms (Instagram/Facebook) and drafting promotional marketing materials/mailouts that align with AHPRA advertising requirements
Strong understanding of handling sensitive client records, privacy legislation, and appropriate boundaries/escalations in a mental health setting
Proficiency in Microsoft Office and other office software; familiarity with practice management software is a plus.
Ability to manage complex billing issues, resolve complaints, and navigate sensitive situations with professionalism and discretion.

What We Offer

A central role in an exciting new clinic, with remote support from our base clinic in Eight Mile Plains
A collaborative, compassionate team environment where your ideas and initiatives are valued.
Ongoing opportunities for training and contribution to practice development
Be part of a dedicated team that is passionate about providing exceptional service to clients.

How to apply:

If you meet the criteria list above, please send through your Resume and covering letter to our Practice Manager, Kate at manager@mypsychclinic.com.au addressing each of the criteria in the 'About You' section.